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Hotel Management & Hospitality Development Group

Great American Hotel Group (GRAM) is one of the most experienced hospitality management firms in the nation, servicing or having serviced clients on more than 160 hotels in the last decade.  GRAM currently manages hotels assets for both private investors and public financial institutions exceeding more than $100 million in asset values.   Our management expertise focuses on long-term joint venture deals for full service, select service, limited service and boutique hotels, on special servicer work, and new construction pre- and post- opening services.  GRAM has leveraged these management skills and services to branch into food and beverage operations, golf course management, marina management and office park management.

Our Philosophy

From the moment the Company began nearly 30 years ago, our mission has been to develop a team of people cohesively working together to provide the highest quality of service for our valued guests and clients.  This vision ensures that our associates are able to consistently deliver quality services and products the first time, and every time.  To that end, we strive to hire the brightest, most talented people who will work together in achieving our common goal – “Being the most responsive company in the industry.

We believe in a team effort approach to quality guest services. Every associate is expected to do their job to the best of their ability and up to the high standards we have set for our organization. With the support we give each other, and the excitement and enthusiasm we generate together, excellence is within our collective reach. We aim to always do it right the first time.

Experience has shown us that this team approach is successful and has worked for our company. Every associate is encouraged and expected to accept this  philosophy and is a vital part of the overall performance and success of our company.

 

 

Coronavirus (COVID-19 Statement) 

 

To Great American Hotel Group’s Valued Customers, Partners and Associates,
 
From the moment our Company began 30 years ago, our mission has been to develop a team of people cohesively working together to “provide the highest quality of service for our valued guests and clients”. This vision ensures that our associates are able to consistently deliver quality services and products the first time, and every time. To that end, we will not let the impact of COVID-19 stop us from helping our management portfolio hotels perform their duties with safety, perspective, and poise amidst our hotel communities.
 
Along with the rest of the world, we’ve been monitoring the ever-evolving situation with COVID-19. It has brought much disruption and uncertainty to all the communities and businesses we serve in our various hotels. While all of us enter uncharted waters, please know that our top priority has been, and will always be, the protection of our employees and customers as wells as protection of our owner’s assets.
 
We wanted to take a moment and inform you of how Great American Hotel Group is doing everything it can do to ensure the wellbeing of everyone under our management umbrella. We are utilizing all directives from state and federal organizations and, as allowed by those directives, we will continue to “provide the highest quality of service for our valued guests and clients” both at the corporate level and at our portfolio properties.
 
Here are some of the proactive steps we’ve taken to ensure our commitment to you:
 
  • Established a Coronavirus Preparedness Leader to continuously monitor the situation, stay in close contact with our brand partners, and share insights across our portfolio properties and corporate office to ensure a safer environment for all.
 
  • Reinforced our Standard Operating Procedures on cleanliness and sanitation, with additional emphasis on high traffic areas, customer service areas, and employee areas.
 
  • Re-emphasized the Importance of Services Delivery to customers and team members. We’ve been experts in taking care of owners and customers since our inception, and our hotels are equipped to handle a variety of requests and special instructions based on brand and Company guidelines.
 
Our employees and guests will always remain our top priority. We will continue to share updates regarding Great American Hotel Group’s activities and initiatives through these challenging times and ensure that we “provide the highest quality of service for our valued guests and clients.” As I am sure you can appreciate, the landscape continues to shift, in some cases on an hourly basis.
 
Thank you for your continued support and partnership with Great American Hotel Group.
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